|
| Frequently Asked Questions |
|
 |
- What is included in the product price shown?
- Can you tell me about the quality of your products?
- How do I place an order?
- Will I be able to see a proof of my card before it is printed?
- When will I receive my order?
- I need my order quickly. Do you offer rush service?
- How many lines of text can I have printed on the card?
- Can I choose a different font style and/or color?
- Will you imprint my envelopes with my return address?
- Can I see a hard copy sample before I place my order?
- Can I order blank stock?
- Will the product's colors look like they do on my computer screen?
- I cannot find the coordinating items you typically offer for the card design I have chosen. Can you create them?
- I submitted an order and now realize that I need to make a change to the text. What should I do?
- Do you offer custom design work?
- What forms of payment do you accept?
- When will my credit card be charged?
- Do you charge sales tax?
- Do any of your cards require extra postage?
- What is your cancellation policy?
- What is your return policy?
- What if my order arrives with a printing error or other problem?
- Do you have a printed catalog?
- Do you sell wholesale to vendors?
- Thank you
- What is included in the product price shown?
For invitation, announcement and stationery orders, the price includes cards in the quantity you select, a complementary number of envelopes, a free professionally typeset image of the card with your desired text (i.e. a proof) and full custom printing.
For all other items, the price shown includes the item you are ordering in the quantity selected, professional typesetting with your desired text and full custom printing.
Unlike some in our industry, there are NO HIDDEN FEES. At Practically Darling Designs, you will NOT find yourself well into the order process only to discover there is a substantial additional fee for the custom printing and layout of your item(s).
[[Back To Top]]
- Can you tell me about the quality of your products?
We stand behind the quality of our products.
All flat cards are printed on premium, smooth, heavy 80-lb. cover stock obtained from one of the finest, most respected paper manufacturers in the world.
All coordinating items are printed on the appropriate premium paper.
We use high quality commercial printing equipment. Like nearly all modern printing, our items are offset (flat) printed.
We pride ourselves in providing our clients with only the best quality end product coupled with peerless customer service. We are confident that you will be thrilled. If for any reason you are not satisfied, please contact us right away, and we will do our best to assist you.
[[Back To Top]]
- How do I place an order?
Ordering with PracticallyDarlingDesigns.com is easy! Follow the simple steps outlined below:
1. From the product detail page of the item you wish to purchase, select your desired product quantity via the drop down price box. If applicable to your design choice, you will select the skin, hair and design color you’d like used. Next, enter your desired product text in the box provided. You need not worry about spacing, centering and the like, as our professional typesetter will layout your wording in an aesthetically pleasing way that best suits the design. If you have special requests, please note them. When you are done, click on the “add to cart” button. Once you have placed all items you’d like to purchase in your cart, click on the “checkout” button.
2. If you are a new customer, you can choose whether you would like to create an account with Practically Darling Designs or proceed directly to checkout. Creating an account has advantages, such as being able to save your cart until you are ready to checkout, check your order status online, sign up to receive special discounts offered only to our registered customers and more. Rest assured that Practically Darling Designs is the sole owner of the personal information you provide and will not, under any circumstances, share or sell this information. If you are already an existing registered client, you will simply login to your account.
3. On the next two page, you will enter your billing and shipping information and choose your processing (standard or rush) and shipping (priority or express) methods. You will also have the opportunity to enter any special instructions you have for us in the box provided.
4. On the following page, you will confirm your billing address, choose your method of payment, and enter any discount code you may have. Then, click “continue”.
5. Next, you are taken to the Order Confirmation page where you will have the opportunity to review your order and make any necessary changes. You are required to agree that you have read and understand all terms and conditions as outlined in these faq statements before proceeding.
6. You will know when you have successfully submitted your order, as you will be taken to a confirmation screen and also receive assurance via email.
[[Back To Top]]
- Will I be able to see a proof of my card before it is printed?
For invitation and announcement orders only, you will receive an email with a link to a page on our website set up just for you where you will be able to see and review the FREE professionally typeset image of your actual card. Expect this email within 3-5 business days of paid order placement.
You will not receive a proof of non invitation/announcement items. We have found the occurrence of errors for these items is extremely low, and preparing, uploading and waiting for approval on proofs is time consuming. Foregoing proofs on these items helps us keep our prices so reasonable. Your items will be printed with the EXACT information you submit on the web order form. Please be sure to very carefully review your text for these items before submitting your order. Our standard return policy (see below) applies to these items.
Your invitation or announcement order will NOT be processed until you review your FREE proof and reply via the online submission form. If you have not received your proof within 5 business days of paid order placement, please check your bulk folder, as sometimes our proof emails are mistakenly directed there. If, after taking these measures, you still do not locate the proof email, contact us. Please include your order number in the subject line and/or body of your e-mail.
Note that orders and proof approvals received before 2pm, Eastern Standard Time are considered effective that day. Orders placed and proof reviews received after 2pm or on a Saturday, Sunday or Holiday are effectively received the following business day.
[[Back To Top]]
- When will I receive my order?
Adding the minimum processing and shipping times to the maximum processing and shipping times (as outlined below) will give you a good idea of the date range you can expect to receive your order.
Once your order is placed, you can expect a link to your proof within 3-5 business days. Once you approve the proof (how promptly you do this will affect processing time), please allow us 3-4 business days to print, pack and ship your order.
Standard shipping is via USPS priority mail and averages 2-3 days in transit but is not guaranteed. Express shipping is via USPS express mail and is overnight to MOST US destinations and is guaranteed. Remember, when calculating the expected date range of arrival, that transit time is in addition to processing time.
Note that orders and proof approvals received before 2pm, Eastern Standard Time are considered effective that day. Orders placed and proof reviews received after 2pm or on a Saturday, Sunday or Holiday are effectively received the following business day.
[[Back To Top]]
- I need my order quickly. Do you offer rush service?
Rush order processing is available for an additional fee of $25.00. Selecting this option gets you a FREE proof within 1 business day of receipt of your paid order placement and shipment within 2 business days of proof approval. You will have the option to add rush order service during the checkout process. Be advised that once the rush order service fee has been charged, it is not refundable for any reason.
Express mail shipping is also offered for an additional fee of $18. This option will have your order shipped out, whenever ready via regular or rush processing, via USPS express mail, which is overnight to MOST US destinations.
We have found that many clients mistakenly think that choosing express shipping will have their order rushed through processing. Please understand that RUSH PROCESSING AND EXPRESS SHIPPING ARE SEPARATE UPGRADES. Choosing express shipping DOES NOT rush your order through processing. It only expedites time in transit. If you are only going to opt for one upgrade, choosing rush processing generally gets your order to you most quickly.
You will have the option of choosing one or both upgrades during checkout on the page where you select your shipping method.
Note that orders and proof approvals received before 2pm, Eastern Standard Time are considered effective that day. Orders placed and proof reviews received after 2pm or on a Saturday, Sunday or Holiday are effectively received the following business day.
[[Back To Top]]
- How many lines of text can I have printed on the card?
Rather than worrying about the number of lines of text you can include on a card, we prefer you think in terms of the amount of text you ask our typesetter to fit on the card. Because all of our designs are our own, we have an advantage over vendors selling other's work, as we can actually adjust the size of the graphics in addition to the font size and style. Please understand that our typesetter will adjust the wording/number of lines/etc. to fit on the card in an aesthetically pleasing, legible way, while striving to maintain your vision. Also, remember that you will have the opportunity to view a free proof before your order is printed.
[[Back To Top]]
- Can I choose a different font style and/or color?
While we strive to present our cards with the typestyle(s) and ink color(s) we feel best suit each design, we understand that personal preferences can differ. Therefore, we do offer alternate fonts. If you’d like your your card to feature a different typestyle than that shown on the sample, please include your preferred font number in the box where you enter your personalization information before adding the item to your cart. Similarly, if you want the font to appear in a different color than shown on the sample, please note this in the same area. We believe in true custom work, so instead of offering a stock set of colors to choose from, we will exactly match the font color to your favorite element of the design. You should state, "please use pink like the castle" or "red like the border”, etc. There is never an additional fee to change font style or color!
[[Back To Top]]
- Will you imprint my envelopes with my return address?
At this time, envelope imprinting is not a service we offer. However, for nearly every card design, a matching address label is available. If you do not find the address label for your design, please contact us as it is likely we can create it for you.
[[Back To Top]]
- Can I see a hard copy sample before I place my order?
You can order a sample of any invitation or announcement for $2.50. Please note that sample cards cannot be personalized with your information but, instead, will come pre-printed with example text. Contact us for prompt assistance with placing your sample order.
[[Back To Top]]
- Can I order blank stock?
Yes. Simply leave the personalization box empty, and we will know to send unprinted cards. Please allow 5 business days from the time you place your order for shipment. Because our prices for custom printed cards are equal to or lower than what most in our industry charge for unprinted invitations, there is no discount for orders of blank stock.
[[Back To Top]]
- Will the product's colors look like they do on my computer screen?
We cannot guarantee that the colors you see on your monitor will exactly match those of the end product. All monitors are calibrated differently, and what looks bright blue on one screen could look navy on another and so on. While it is rare for us to receive feedback from a client unhappy with the end product's colors, know that the only way you can be certain that the colors are exactly what you expect is to order a sample invitation before placing your online order.
[[Back To Top]]
- I cannot find the coordinating items you typically offer for the card design I have chosen. Can you create them?
In most cases, yes absolutely, is the answer. Our line expands constantly, and we often do not design and list all of the related items at the time each card is created and added to our catalog. However, for almost every design, we can create all of the coordinating items we typically offer. Simply contact us.
[[Back To Top]]
- I submitted an order and now realize that I need to make a change to the text. What should I do?
Contact us us immediately. If your order has not been sent to our typesetter for proof preparation, we will make the adjustment(s) at no cost whatsoever. If the order is being proofed but has not yet been approved, you can purchase another proof with the corrected layout for a nominal additional fee of $5. If you have already approved your order for printing, it is likely that it is too late to make a change. Please reference our faq regarding a printing error for details on how the situation can be handled at that late point in the process.
[[Back To Top]]
- Do you offer custom design work?
We love working with clients one on one to not only assist them in getting just what they are seeking, but also to expand our line. Therefore, if you have something particular or special in mind that you do not see in our online catalog, please contact us with a detailed description of your project. We will consult with one or more of our artists and get back to you with a quote and an estimated time frame as quickly as possible. Please note that we cannot create designs featuring licensed characters due to copyright laws.
[[Back To Top]]
- What forms of payment do you accept?
We accept Visa, Master Card, Discover, American Express and PayPal.
[[Back To Top]]
- When will my credit card be charged?
At the time of order placement, your credit card is charged. Order submission authorizes us to charge your card as we begin work immediately on your order.
[[Back To Top]]
- Do you charge sales tax?
Sales tax at a rate of 6.75% is applicable to North Carolina residents only.
[[Back To Top]]
- Do any of your cards require extra postage?
Yes. Our 5.25" X 5.25" square cards do require moderate additional postage as this unique shape cannot be machine canceled by the USPS. It is best for you to contact your local post office or call 1-800-ASK-USPS to determine proper postage before mailing your invitations to guests.
[[Back To Top]]
- What is your cancellation policy?
If you wish to cancel an order after it has been submitted, but before it has been approved for printing, you will receive a full refund minus a $25.00 non-refundable cancellation fee. This fee covers the time and care involved in the handling of your order thus far. Once you have approved your order for printing, it cannot be canceled. Canceling an order for items that do not receive a free proof is normally not possible, as it is likely your order is already being printed. If you selected rush order processing during checkout, the rush fee is not refundable and is in addition to the cancellation fee.
[[Back To Top]]
- What is your return policy?
Due to the nature of our products, returns are not accepted. However, rest assured that we have policies in place in case of a printing error. Please reference the relevant faq, immediately following this one, for more details.
[[Back To Top]]
- What if my order arrives with a printing error or other problem?
Practically Darling Designs stands behind our products!
When your order arrives, please review it promptly, entirely, and carefully. If there is any type of error with your order, please contact us within 5 business days of order delivery (as determined by USPS delivery confirmation or tracking). Errors reported after 5 business days will be corrected only at the customer's expense.
If you discover a printing error or other problem that is our mistake, your order will be reprinted (identical item with corrections) and shipped, via the same method you initially paid for, within 2 business days of notification and at no cost whatsoever to you!
Please DO NOT DISCARD or use the products, as we will issue a USPS shipping label for you to return the original order. If we are unable to retrieve the original order, you will be charged for the corrected products.
If the error is made by the client, we will, if desired, reprint the order at a 25% discount off original prices and ship it out as soon as possible. Please note that client errors include, but are not limited to:
-providing incorrect or incomplete information during the order process
-approving a proof that contained a typo, omission or other error, regardless of text initially provided.
Shipping & Handling charges cannot be waived or discounted for orders reprinted due to client error.
If the error was on your part, we reserve the right to request you return the original order at your expense.
Please note that additional envelopes are not included when reprinted orders are shipped, as it is assumed the customer has retained the envelopes that were mailed with the original order.
We fully understand that receiving a custom printed order with an error, regardless of who is at fault, is upsetting. We have the above fair and reasonable policies in place to protect both our customers and our business. You are required to check a box that confirms you have read and agree to these terms before placing your order. Please do not ask us to make an exception to the rules for you.
[[Back To Top]]
- Do you have a printed catalog?
We do not have a printed catalog available for a couple of reasons. First, our product line is dynamic, as we add new designs on a regular basis. An online catalog allows us to keep you current on all we have to offer. Second, Practically Darling Designs is committed to minimizing our impact on the environment. Thus, offering an online only catalog seems both the sensible and responsible choice.
[[Back To Top]]
- Do you sell wholesale to vendors?
We are always flattered by this question! Thank you for your interest in carrying our line! All of our designs are uniquely our own, and we currently directly and exclusively sell them to the end consumer. However, due to the frequency of this inquiry, we may, in the future, offer our products at discounted prices to resellers. Feel free to directly email us with your convincing argument and plans to make this work! Otherwise, be sure to check back at a future date.
[[Back To Top]]
- Thank you
Thank you for taking the time to read the above information. If you have a question that remains unaddressed, we hope you will contact us for assistance. We respond to all e-mail inquiries as quickly as possible, normally within 3 business days and often sooner.
Be sure to take a moment to visit our home page, scroll down to the newsletter sign up box and enter your email address. Special deals and discounts are extended only to subscribers via our newsletter, RSVP, Darling!, which is sent out no more than once per month.
[[Back To Top]]
|
|
 |
|
